Your Javascript is DISABLED. This site is best viewed with javascript enabled.
This site does not support your browser, Internet Explorer 6. Please upgrade your browser now.

Service Principles

Branch Service Principles

  • We believe in the equality of individuals and that the whole person is important.
  • We believe in working in partnership.
  • We believe in open and honest communication.
  • We believe in trust and mutual respect.
  • We believe in empathy and acceptance.
  • We believe in recognizing and encouraging individual strengths and abilities.
  • We believe in being creative in meeting individual needs.
  • We believe in breaking down barriers and eliminating stigma.

What Can You Expect From Us:

  • To treat you with respect and dignity.
  • To provide you with an explanation of our policies on complaints and confidentiality.
  • To support your right to make informed decisions.
  • To assist you to have goals for our work together.
  • To work with you during appointments in a place suitable to our work together.
  • To regularly review the progress of our work together.
  • To demonstrate a commitment to work together.
  • To let you know in advance if an appointment must be rescheduled.
  • To respond to you in person or by telephone in a timely manner.
  • To be flexible in responding to your needs.
  • To involve family, friends and others, with your agreement, to support you.

What We Expect From You:

  • To respect the limits of personal contact outside of the workplace.
  • To provide required information.
  • To have goals for our work together.
  • To be able and ready to participate during appointments.
  • To refrain from substance use prior to and during appointments.
  • To demonstrate a commitment to our work together.
  • To let us know if you cannot keep an appointment. Failure to attend 3 appointments without 24 hours notice may result in discontinuation of service

     What's Happening?